Visiting UPMC Jameson

Visitors are welcome at any time at UPMC Jameson, though some units may have limited visiting hours. During flu season, visitation may be restricted.

Visitor privileges will not be restricted, limited or denied on the basis of race, color, national origin, religion, sex, sexual orientation, gender identity, or disability. The hospital does have the right to restrict visitation based on an individual’s behavior, a visitor’s status as a registered sexual offender, and any other circumstances as deemed inappropriate by the hospital’s administration.

For more information about visiting patients, call 724-658-9001.

Hospital Services


A Huntington Bank ATM is located in the main lobby across from the Hostess Shop. A STAR ATM is located on the first floor past the Registration Desk.


The cafeteria, located on the first floor, is open daily from 7 a.m. to 7 p.m. Vending machines are available 24 hours a day in the cafeteria. A microwave is also available.

Hostess Shop

Our Hostess Shop, located on the first floor in the main lobby, is a place to relax and enjoy a meal or a snack. Homemade soups, signature sandwiches, hot dogs, and milkshakes are all part of the menu, as well as fresh donuts daily. Greeting cards and gifts are also available for sale.

The women in the pink smocks who work in the Hostess Shop are members of the Jameson Junior Guild, the hospital auxiliary. The mission of the Jameson Junior Guild is to support and enhance the services offered by UPMC Jameson.

Hostess Shop hours:

  • Monday through Friday: 8:30 a.m. to 6 p.m.
  • Saturday: 9 a.m. to 4 p.m.

The shop is closed on Sundays and holidays.

Hospital Concierge

Hospital concierge services, provided by our volunteers, are available in the main lobby or at the information desk. A concierge will walk you to your destination or provide assistance to you as necessary.


The following hotels are located near UPMC Jameson:

Comfort Inn
1740 New Butler Road
New Castle, PA 16101

Super 8
1699 New Butler Road
New Castle, PA 16101

Hampton Inn & Suites
2608 W. State St.
New Castle, PA 16101

Holiday Inn Express & Suites
2732 W State St.
New Castle, PA 16101

Infection Prevention and Hand Washing

One of the simplest and most effective ways to prevent infection is to wash your hands with warm water and soap for at least 30 seconds. UPMC Jameson appreciates your assistance in keeping our hospital safe by washing your hands before and after contact with patients.

Information Desk

The information desk, staffed by our volunteers, can provide patient room numbers and other assistance during your visit. Please be mindful, under select circumstances, patient room numbers may not be available in order to protect patient privacy under HIPAA.

No Smoking Policy

All UPMC Jameson facilities are strictly nonsmoking. For the health and safety of our patients, doctors, employees, and visitors, anyone seen smoking at a UPMC Jameson facility will be asked to stop.


  • Handicapped and regular parking is available near the main lobby and Emergency Department entrances.
  • Emergency Department parking is available in a dedicated lot in front of the Emergency Department entrance.
  • Parking for Heart and Vascular Institute or outpatient center patients is located at the corner of Garfield Avenue and Wilmington Avenue.
  • If you are bringing in a patient for surgery, please park in one of the outpatient surgery parking lots located to the immediate right after entering the hospital campus from Garfield Avenue.
  • Dedicated parking for medical imaging patients is available between the Emergency Department lot and the School of Nursing building.
  • Overflow parking is available in the lot below the surgery/physician parking lot.

Surgery Family Waiting Room

Our family room liaisons keep family members well informed of the progress and status of loved ones through the assistance of our family room volunteers, mostly staffed by the pink-smocked members of the Jameson Junior Guild. These women serve as the liaison between the surgical or recovery suite of your loved one and you.