Information for Patients

Patient Advocate l Manager Rounding Program

It is our goal to provide each patient with an experience that is exceptional, high quality care with ongoing and meaningful communications. A patient advocate is available if there is anything that can be done to enhance the quality of your experience. You can request an advocate by dialing 0 when inside the hospital and by calling our main number when outside of our facilities at 724-658-9001.

UPMC Jameson has a manager rounding program, in which managers from all disciplines visit our patients to ensure that focused practices within all areas of care are upheld to the highest of standards. Any manager or supervisor is always your advocate to help you navigate resources to enhance your experience.

Patient Privacy, Dignity and Ethics

Upholding The Patient Bill of Rights is of foremost concern to us. We firmly protect Patient Health Information (PHI) under The Health Insurance Portability and Accountability Act (HIPAA). Beyond confidentiality and keeping health record information secure, we respect our patients’ rights to their dignity and privacy as a patient within our health system. We will make every effort to ensure that you have a secure comfort level with the delivery of your care.  If you feel that you are at a crossroads with making a medical decision and have already consulted with your physician(s), family members, clergy, or other health care providers, you can reach out to a patient advocate, who can objectively help you to evaluate your options. A patient advocate can be requested from the operator by dialing 0 when inside the hospital and by calling our main number when outside of our facilities at 724-658-9001.

Social Services

Social workers are here for you to help you navigate needs following discharge and to manage any transitions of your care. You may dial 0 or from an outside line call our main number at 724-658-9001 and request a social worker at any time of the day or night.