Your Stay at UPMC Jameson

Admission

Upon entrance to UPMC Jameson, if you need help finding your way, please stop by the Concierge Services Desk or for information visit the Guest Services Desk. Both desks are on the right wall as you enter the main entrance. If you would like to register, proceed to the Registration Desk straight ahead, just past the first bank of elevators on your left. If you are a direct admission between the hours of 6 p.m. and 6 a.m., please register in the Emergency Department located on the Ground Floor.

Open Admissions Policy

The Board of Directors of UPMC Jameson reaffirms the Open Admissions Policy of the Hospital as follows:

  • Admit and treat all patients without regard to race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, (including English Proficiency), socioeconomic status, AIDS or HIV status or disability.
  • Requirements for admissions are applied to all and patients are assigned without regard to race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, (including English Proficiency), socioeconomic status, AIDS or HIV status or disability.
  • There is no distinction in eligibility for, or in the manner of providing, any patient services.
  • All facilities are available without distinction to all patients and visitors regardless of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, (including English Proficiency), socioeconomic status, AIDS or HIV status or disability.
  • All persons and organizations having occasion to either refer patients for admission or recommend UPMC Jameson’s facilities are advised to do so without regard to the patient’s race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, (including English Proficiency), socioeconomic status, AIDS or HIV status or disability.

If any person believes he/she may not have received fair and equitable treatment because of, race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, (including English Proficiency), socioeconomic status, AIDS or HIV status or disability or ability to pay, in keeping with this Open Admission Policy, he/she should follow the procedure below:

  1. Contact the Public Relations Department (extension 4145 l 724-656-4145) during normal office hours (8:00 a.m. to 4:30 p.m., Monday through Friday).
  2. Outside of normal office hours, the complainant should direct the complaint to the Patient Care Manager of the Unit. If the Patient Care Manager is not available, the complaint should be directed to the Nursing Supervisor.
  3. The Director of Public Relations/Marketing or a designate shall coordinate a follow-up of the complaint to quickly resolve this issue. A written follow up to the complainant will be sent.
  4. The Director of Public Relations or designate shall make every effort to resolve the problem to the satisfaction of the complainant.

Bedside Shift Handoff Report

To offer you more personalized care, our nursing staff conducts change of shift reports at the bedside. This means that when our nursing staff changes shifts at 7 a.m., 3 p.m., 11 p.m. and occasionally 7 p.m., they will meet with you in your room to introduce the oncoming nurse to review your history and treatment plan and to answer any questions that you may have. Bedside shift report improves safety, teamwork among staff, and provides you the opportunity to be more directly involved in your care. Please encourage your family members and care givers to participate in shift report at the above-listed time frames. You may opt out of bedside shift report if you wish to not be disturbed during certain times. If you are sleeping, the nurses will not wake you unless you prefer.